Return & Exchange Policy

At Undaz, your satisfaction matters to us. We strive to provide stylish, comfortable, and high-quality clothing. If your order doesn't meet your expectations due to an incorrect or defective item, we're here to help.

Eligibility for Return or Exchange

You may request a return or exchange if:

  • You received a wrong item, incorrect product, or defective product.

  • You contact us within 3 days of receiving your order.

  • The item is unused, unwashed, and in its original condition, with tags and packaging intact.

  • You provide your order number and relevant photos when required.

When Returns or Exchanges Are Not Accepted

Returns or exchanges will not be accepted if:

  • The product has been worn, washed, stained, perfumed, altered, or damaged due to customer misuse.

  • The item is not in its original condition or is missing its tags or original packaging.

  • The return request is made after the 3-day period following delivery.

  • The product was delivered in good condition but was damaged after delivery due to customer handling.

  • The item does not meet the eligibility requirements mentioned in this policy.

How to Request a Return or Exchange

To request a return or exchange, contact our customer support team using the details below:

Email: undaz.support@gmail.com
Contact us on Whatsapp

Please provide the following information:

  • Your order number

  • The reason for your return or exchange

  • Clear photos of the product if it is defective or incorrect

Please wait for approval and instructions from our support team before sending any item back.

Delivery & Courier Partners

Undaz delivers orders across Pakistan through reliable courier services. The courier partner may vary depending on your delivery location and availability.

Return Shipping

  • If you receive a defective or incorrect item, Undaz will coordinate the return or exchange shipping arrangements.

  • For other approved exchange requests, return shipping costs may be the customer's responsibility.

  • All returned items must be securely packed to prevent damage during transit.

Exchange Process

Once your return or exchange request is approved and the product has been received and inspected:

  • We will arrange a replacement for the same product, subject to availability.

  • If the original product is unavailable, an alternative of equal value may be offered with your agreement.

  • Exchange processing and delivery times may vary depending on product availability and courier services.

Refund Policy

Undaz primarily offers exchanges for eligible products. Refunds may be considered if a defective or incorrect product cannot be replaced or if otherwise required under applicable law.

If a refund is approved, our support team will explain the refund method and expected processing time.

Important Notes

  • Return or exchange requests must be approved by our customer support team before the product is sent back.

  • Please inspect your parcel upon delivery and report any issues within the specified time.

  • Keep your order details until your request has been resolved.

  • Undaz reserves the right to decline requests that do not meet the eligibility criteria, subject to applicable consumer protection laws.

We're Here to Help

Thank you for shopping with Undaz. We appreciate your trust and are committed to making your shopping experience as smooth and reliable as possible.

For assistance: undaz.support@gmail.com   OR Contact us On WhatsApp